Position: Technical Support Specialist
Category: Full time
Location: Ottawa

Job Description

The successful candidate will monitor and maintain support issues submitted by clients and distributors pertaining to Titus products. Core duties include but are not limited to:

  • Providing client support and technical issue resolution via E-Mail, phone and other electronic medium
  • Installing and configuring applications, diagnosing software faults and solving technical and applications problems remotely

  • Working with Quality Assurance and Development as appropriate to determine and resolve customer issues
  • Interacting with the latest Windows Operating Systems and versions of Office
  • Responding within agreed time limits to reported issues
  • Prioritizing and managing many open cases at one time
  • Rapidly establishing a good working relationship with customers and team members

Required Skill, Knowledge and Experience:

  • Three years or more experience providing technical support for business systems, preferably at an enterprise level
  • Proven experience troubleshooting Microsoft Windows desktop and server applications. Experience with Microsoft SharePoint Solutions is a definite asset
  • Proven analytical and problem solving skills in email and phone based technical support
  • Ability to work on a schedule that services multiple time zones
  • Ability to document problems and solutions for customers (posting FAQs)
  • Excellent written and oral communication skills
  • Effective interpersonal skills, including the ability to work effectively in a team environment

Preferred Skills, Knowledge and Experience:

  • BS in information technology field
  • Experience working with virtual machines
  • Understanding of the software deployment and management process in a Microsoft network
  • Knowledge of other languages and understanding international issues

Our company has been growing since 2005 and is looking to continue that growth with new additions to our team.

Send us your resume